Frequently Asked Questions

Jade Jungle Resort is a boutique, off-grid, all-inclusive eco-luxury rainforest resort located on 300 acres of private Belizean jungle, and bordering 7,000 acres of protected primary rainforest. Our Elemental Experiences are built on four pillars: adventure, culture, nature and wellness. Our team is always here stewarding the land, growing food, protecting ancient culture and traditions, and creating unforgettable experiences for guests.

Jade is owned by Mineral Resorts, a boutique landscape resort company delivering Elemental Experiences. Jade is the first in a chain of resorts around the globe.

Lance and Chrissy Walker are the principal managers of Mineral Resorts and Jade Jungle Resort. To learn more about their story and the history of Jade Click Here.

Click Here to see their YouTube Channel and family adventures

Click Here to follow their Instagram

We’re six miles South of Teakettle Village in the Cayo District of Western Belize, surrounded by jungle, rivers, waterfalls, and ancient Maya sites. You can find the exact location on Google Maps, and use it to navigate to us. (Don’t use Apple Maps)

300 private acres of rainforest, trails, gardens, aeroponics systems, river spots, and hidden corners for guided or private exploration. We also border 7,000 acres of protected primary rainforest that provides habitat for many species that frequent the property.

This is not a normal hotel or resort experience. If you are looking for night life, or a large resort vibe, it’s likely not the best fit. If you want life-changing experiences through adventure, nature, culture, and wellness, you’ve found it.

Everything here is purposefully created to help our guests disconnect from their daily lives and reconnect with themselves and those around them. We want our guests to leave transformed, not simply entertained.

What sets us apart:

• Off-grid & remote setting in the primary rainforest

• Intimate setting with few rooms and personalized high-touch service

• Unique dining experiences made with high-quality nourishing food

• Scheduled activities that deepen your connection to nature, yourself and your group

• Dozens of included on-site and off-site adventures

• A personalized, warm, local-focused hospitality experience
• Worry-free truly all-inclusive experience from start to finish

Guests who love:

• Nature, jungle, and being outdoors

• Unique & authentic local experiences and people

• A balance of adventure and rest

• A more intimate, personal environment instead of a giant all inclusive hotel

If you want a huge resort with multiple pools/restaurants, nightclubs, and shopping, or if you strongly dislike bugs, humidity, or jungle sounds at night, this may not be your ideal fit. Anyone with serious mobility issues would likely want to choose a different location.

Yes. Every stay includes:

• Airport transfers

• Lodging

• Breakfast and lunch buffets

• A nightly four-course dinner

• Local juices, sodas, and local beers

• On-site activities (scheduled)

• Off-site excursions
  

No hidden fees. No upcharges. No surprises.

We currently have 10 guest cabanas, intentionally designed to feel natural, peaceful, and connected to the rainforest.

If every bed is full, we can sleep 28 people. If we add additional beds and get creative, we can host even more. Our largest group has been 38.

Yes. We frequently host families with children. We also host couples, friend groups, and retreat groups. All ages and groups are welcome here.

Yes - all ages are welcome. We offer portable cribs for young children and optional babysitting services ($20 USD/hour for one child, +$5 for each additional child with required waiver).

Yes - kids are the most fun and curious jungle explorers! Kids love hiking the trails, exploring the meadow and gardens, swinging on the giant tree swing, swimming in the river, splashing in the stream, and looking for bugs and creatures.

There are also great off-site excursions for kids like the butterfly farm, zoo, and some of the cave and water adventures we offer depending on the age and adventure level of the kids. This will be their most unforgettable experience, and they will talk about it again and again.

Our priority is our overnight guests, but when availability permits, we do allow day guests to reserve and pay for a meal in advance of coming, and enjoy the property before or after their meal(s).

Book directly through our website or contact us by WhatsApp, email, or phone.

Click Here to Book

+1 (406) 646-3725

hello@mineralresorts.com

Everything: airport transfers, your cabana, all meals, local beverages, on-site activities, and off-site excursions.

Not Included: massages, wine/spirits, gift shop items, some premium excursions

For more details, Click Here

All of our packages are all-inclusive. We can either create a custom package for you and your group, or you can choose one of our pre-planned packages focused on adventure, culture, nature, or wellness.

Yes! Jade Jungle Resort is a beautiful venue for events and special occasions. We are happy to host your private group and offer extended booking windows for those looking to book the entire resort.

Please contact us at hello@mineralresorts.com, or +1 (406) 646-3725 to book the resort.

Click here to learn more.

Yes, please contact us to book your group or package. For more information, visit one of these pages:

https://jadejungleresort.com/private-retreats/

https://jadejungleresort.com/host-a-retreat/

Yes, we offer a $150/night discount for solo travelers.

A 50% deposit is required at booking. The remaining balance is due 45 days before arrival.

(Applies to individual direct bookings; group/retreat/third-party bookings may differ.)

We accept all major credit cards including AMEX for individual bookings. Group contracts may require a wire or bank transfer.

Yes, we require a 3-night minimum stay. On rare occasions we have a gap in our calendar that does not allow three consecutive nights. If you are seeking a shorter stay, please call our reservations team.

We strongly recommend purchasing travel insurance. This is a unique property with few rooms that book out well in advance, and we cannot alter our policy for emergency circumstances.

All cancellations must be made in writing to hello@mineralresorts.com

• 60+ days prior: 100% refund minus the greater of 5% or $100 USD per room

• 45–59 days prior: 50% refund minus the greater of 5% or $100 USD per room

• 0–44 days prior: No refund

• No-show: No refund

Holiday Travel:
For US holidays or stays between Dec 15–Jan 5, no refunds for cancellations made less than 90 days before arrival.

https://jadejungleresort.com/cancellation-policy/

Yes. Because we are a small, remote property and your stay may become non-refundable, we strongly recommend travel insurance to cover unexpected changes, delays, weather events or emergencies.

We cannot take on the liability for these events and feel terrible when a guest is unable to take their vacation and loses the value. Please purchase travel insurance!

A 5% service charge is added at checkout, and acts as a minimum gratuity for the team. Most guests prefer to tip in addition to this service charge.

Guests may tip in cash directly (preferred), or add a tip to their final bill.

First of all, thank you for thinking about our team. They love our guests and work hard to serve them, and it means a lot to us when guests show their gratitude for their efforts.

Tipping is not expected in Belize, but it is appreciated. Most of our guests tip 5-20% of the cost of their stay. Cash tips handed to a team member are the most impactful, but you can also tip on a credit card.

Fly into Philip S. W. Goldson International Airport (BZE) in Belize City.

Yes - round trip airport transfers are included with every stay. If you are transferring from a location other than the airport, there may be a mileage surcharge.

Please contact us after booking to schedule your transfers.

We track guest flights by flight number. If your flight is delayed, your driver will wait for you at the airport. Delayed flights are no fun, but try to relax. We will take care of you when you arrive.

Approximately 1.5-2 hours, depending on traffic, weather and road conditions.

Yes. The road is accessible by standard vehicles, but we recommend at least high clearance and 4x4 is preferred during wet weather.

• Check-in: 3:00 PM

• Check-out: 11:00 AM
  

We’ll accommodate early arrivals/late departures when possible.

Your room will be an individual cabana with a design focus on natural and durable materials that come from the jungle. You will enjoy thatch, wood and stone in a minimalistic environment that allows you to connect with your natural surroundings.

Each room has a private bathroom with a shower, and hot water is delivered from your sustainable cohune nut hot water heater.

Here is a list of our different room options with their standard capacities, and max capacities with additional beds:

Hillside Cabana - 2 in king or 2 twin XLs (max 2)

Jungle View Cabana - 2 in king (max 3)

Boardwalk Cabana - 4 in two kings, 1 king & 2 twin XLs, or 4 twin XLs (max 5)

Family Cabana - 6 in king & 4 twin XL bunks (max 6)

No. We do not use A/C in order to remain fully off-grid and aligned with the rainforest. Every cabana includes ceiling or standing fans, screened windows, and natural ventilation.

Yes - Wi-Fi is available only in the main lodge, not in rooms or around the grounds. It’s reliable for normal browsing and usually strong enough for video calls, but cannot be guaranteed due to off-grid infrastructure.

Belize generally uses the same voltage and plug types as the United States (110V, type A/B outlets), and this is what is available at Jade Jungle Resort.

Yes - we provide:

• A gallon jug of filtered drinking water in every room (refilled daily or upon request)

• Filtered water filling stations in the lodge
  

Tap water at Jade (from our artesian spring-fed stream) is safe for brushing teeth, but always drink the filtered water provided. Do not drink tap water at other locations in Belize.

We are fully off-grid, powered primarily by solar with backup systems. We ask guests to be mindful and respectful with their usage. Turning off lights and fans when not in use goes a long way.

Yes - daily room cleaning plus an evening turndown service.

Yes. Please request a safe, if you need one.

Yes. Laundry service is available with 24-hour turnaround at $25 USD per load.

• Breakfast buffet

• Lunch buffet

• A nightly four-course dinner (soup, salad, main and dessert)

Everything is included. We can accommodate most dietary preferences.

Yes, we still provide lunch when you are away from the resort.

Fresh, locally inspired meals featuring:

• Organic produce grown on-site

• Belizean & Maya-inspired flavors

• House-made preparations

• Everything from scratch with no short cuts

Learn how dining is different here

Yes. We accommodate:

• Vegetarian

• Vegan

• Gluten-free

• Dairy-free

• Allergies
  

We can accommodate most other restrictions & preferences as well. Contact us, if you need something not listed here. Please notify us before arrival so the kitchen can prepare.

Local beers are included. Wine and spirits are available for purchase at our self-service bar.

Guests will see many of the hundreds of bird species that live here, or frequent the property.

Howler Monkeys roam the property and the reserve. You are likely to hear them and you may see them on the trails or around the lodge.

Bats roost near the kitchen and keep the bugs down around the lodge. You will see them eating from the bird feeders at night.

Butterflies and moths are abundant here with several species that can be seen around the property.

Other insects including leaf cutter ants, beetles, walking sticks and many more are always hiding in plain site.

Lizards are common with Geckos, Basilisks (Jesus Lizards), Iguanas, and Rainbow Ameivas being the most common.

Toads, frogs, turtles and snakes are also around.

Spiders like Tarantulas, Orb Weavers, and other varieties are easy to spot if you go on a night walk, or know where to look.

Other animals that are harder to spot include Agouti, Paca (Gibnut), Coatimundi (Coati), Kinkajou (Night Walker), Peccary, Deer, Tapir, Jaguar, Puma, Jaguarundi, Ocelot, Margay, and many more!

The short answer is “Probably not as bad as you think they are going to be”. This is a very healthy ecosystem that has been allowed to thrive.

There are bugs and mosquitoes in the area, but most guests don’t find them to be a significant nuisance. Bugs are more prevalent after hard rains, and there are very few during the driest times of the year.

Around the lodge, the bugs are often eaten by our resident bats and chased off by our open flame lamps or incense.

We have indoor netted dining along with outdoor seating.

If you are going on the jungle trails, we recommend wearing bug spray.

All on-site activities listed below are included, and many of them are available on a self-directed basis. Our guided experiences are offered only on specific days or times. Guests must sign up in advance; if no one signs up, the guided activity does not run.

Included activities:

• Guided birding

• Guided hiking

• Independent hiking

• Yoga sessions

• Meadow swing experience

• Guided night walks

• River float

• River swimming

• Maya cooking class

• Chocolate making class

• Maya plaza tour

• Secret garden tour

• Aeroponics garden tour

• Water heater lighting experience

• Fire on the patio
  

Guests are expected to return to the lodge before dark unless participating in a guided night activity.

All off-site excursions listed below are included, and must be scheduled at least 30 days before your arrival to be guaranteed. Your stay includes all transportation, guides, entrance fees, off-site lunch and logistics. No additional fees.

Maya Sites

• Xunantunich

• Cahal Pech

• Caracol

Caves

• ATM Cave

• Rio Frio Cave

• St. Herman's Cave

• Barton Creek Cave (canoeing)

• Emerald Cave Experience (kayaking)

• Nohoch Che'en Cave Tubing

Waterfalls & Natural Pools

• Big Rock Falls

• Rio on Pools

• Inland Blue Hole

• Ayala’s Natural Pools (seasonal)

• Thousand Foot Falls (viewpoint)

Wildlife & Nature

• Belize Zoo

• Green Hills Butterfly Ranch

• TKO Farms Tour

Rivers & Canoeing

• Macal River Canoeing

• Barton Creek Canoeing

Adventure

• Nohoch Che’en Ziplining

• Green Acres Horseback Riding

Markets & Local Culture

• San Ignacio Market (Saturdays)

• Belmopan Market (Tuesdays & Fridays)
  

ATM Cave Requirements

No age requirement, but every participant must:

• Be at least 40" tall

• Be able-bodied

• Be capable of hiking 3+ miles

• Be able to navigate uneven terrain, water, rocks, and cave passages

• Be capable of 5 hours of physical exertion

Cave Tubing, Ziplining & Barton Creek

• Minimum height: 40"

• Must fit securely in a harness (zipline max waist ~46")

• Maximum weight for ziplining: 300 lbs

• No age restriction

Yes, we have a yoga palapa that can accommodate roughly 20 people at a time and we provide yoga mats, blankets and straps. Guests are welcome to use this space during classes, or on their own.

Yes! Retreats are a big part of our mission and business model. We host our own retreats, private retreats, corporate retreats, and also partner with other hosts to offer a wide variety of health, wellness, and adventure-focused retreats.

You can see our upcoming retreats here: https://jadejungleresort.com/retreats/

Contact us, if you would like to host your own retreat - +1 (406) 646-3725 or hello@mineralresorts.com

Most of our retreats are around 20 people, and typically range from 15-25 guests.

Absolutely! We design incredible retreats itineraries all the time. Let’s craft your vision together and bring it to life.

No, travelers from most countries including the United States, Canada, UK, and EU will be given an entry stamp on arrival to Belize, which acts as a visa for 30 days.

For stays longer than 30 days, you must visit the immigration office at the end of your 30-day stay to renew your visa and pay a fee.

Yes, the resort is generally safe. As long as guests follow our safety guidelines, there is minimal risk of getting hurt and maximum availability for adventure and lifelong memories.

We keep first aid kit and trauma kit on-site, we have nighttime armed security, and we are within 45 minutes of multiple private hospitals that can handle most medical emergencies.

Just like any city or country, there are places to avoid in Belize. Risk of local criminal & gang activity is primarily localized in the Southern part of Belize City, and we do not recommend traveling there during your visit to Belize. There is nothing there for tourists. Other than that area, Belize is generally safe and welcoming to tourists

There are many wild animals here, and we are in their home, but mutual respect and awareness means we all get along.

In the 30+ years guests have been visiting the property, no animal has seriously injured anyone. The large cats stay away from humans, and nothing else will hurt you if you don’t harass or step on it.

We keep first aid kit and trauma kit on-site, we have nighttime armed security, and we are within 45 minutes of multiple private hospitals that can handle most medical emergencies.

Belize does not generally require special vaccinations for most travelers coming from North America or Europe. We always recommend checking with your doctor or a travel clinic.

You are stepping into a wild, living rainforest ecosystem.

We ask that guests:

• Stay aware of their surroundings

• Do not touch unfamiliar plants or creatures

• Stay on marked trails, and watch where they step

• Check vines, branches, or trees before grabbing them

• Wear a lifejacket, if not a strong swimmer

Night hiking is only allowed with a guide.

Belize is warm and humid year round. You can expect daytime highs typically in the 80s Fahrenheit and cooler evenings. The jungle has more temperature variation than the coast.

We genuinely believe there are reasons to visit Belize during every month of the year. This is a very common question and one that is hard to answer without knowing your personal preferences, so we wrote a blog post to answer it more thoroughly.

https://jadejungleresort.com/when-is-best-to-visit-belize/

Generally, the drier months are December to mid June and the greener, rainier months are Mid June through November. The jungle is beautiful year round; in the green season you get more lush growth and occasional showers.

Once or twice a year we will get multiple days of rain, but it is rare. The rain usually rolls in for 30-60 minutes and cools things down and then rolls out, or comes at night and leaves us with fresh morning air.

Short tropical showers can happen in any season, especially in the afternoons. They usually pass quickly and are part of the jungle experience.

If you want more rain, and rivers/waterfalls at full force, plan to come September-November. Laying in a hammock during a rainstorm, or floating the river when the water is high are thrilling experiences!

Belize has a hurricane season, but Jade is inland and above sea level, which reduces some of the coastal risks. We monitor weather closely and prioritize guest safety.

Yes, the resort is completely off-grid with power from the sun, water from the stream and food from the garden. To learn more about our sustainability practices, visit the page linked below.

https://jadejungleresort.com/sustainability/

Yes. We offer:

• 60-minute or 90-minute massages

• Light touch, Swedish, or deep tissue

• Specific requests can often be accommodated

Massages must be scheduled before your stay - they cannot be booked once you arrive.

We love celebrating milestones.

For special occasions we offer:

• A celebration cake

• Dinner decorations

• Personalized surprises arranged in advance
  

Yes - but only with prior approval.

9:00 PM to 6:00 AM

We do not allow smoking or vaping on the property. If you need to smoke or vape on your trip, you may want to choose another location

We do not allow pets except for Oliver and Socks, the resort cats, and the many creatures that are sure to befriend you while you’re here.

Based on our experience, guests most often regret not bringing:

• Fast-drying closed-toed shoes

• A jacket or sweater (temps can drop into the low 60s or high 50s in colder months)
  

We recommend reviewing our full packing list:
https://jadejungleresort.com/packinglist/

Main Line (Call, Text, or WhatsApp)

📞 +1 (406) 646-3725

On-site Guest Services (WhatsApp-only) - best to use during travel

💬 +501-628-6126

Email

📧 hello@jadejungleresort.com